Privacy Policy

The purpose of this Privacy Policy is to describe how www.frogs-and-fairies.com and its subdomains (‘Website’) collects, uses and shares information about you owned and controlled by the Website. Our website address is: https://www.frogs-and-fairies.com.

If you reside or are located in the European Economic Area (‘EEA’) we are the data controller of all Personally Identifiable Information (as defined below) collected via the Site and of certain Personally Identifiable Information collected from third parties, as set out in this Privacy Policy. Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us at sandra (at) frogs-and-fairies (dot) com. Your use of Website is also governed by our Terms of Use.

‘Personally identifiable information’ is personal data that can be used to identify you, such as email address, IP-address or your name. Personal data, as used in information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

What personal data we collect and why we collect it

You may be required to provide certain personal information to us when you elect to use certain products or services available on the Website. When ordering or registering on our website, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

When do we collect information? We may collect information from you: (a) when you subscribe to a newsletter; (b) when you enter your information on our site such as commenting; (c) when you send us an email message; (d) when you register for an account on our Website; (e) when you order and purchase products and services on our Website.

How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the ways as described below.

Blog Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

When you leave a blog comment, after we confirm it, your comment becomes visible. Your email address is never disclosed unless you include it in the main body of the comment. You name, comment and URL (if you provide it) are visible to anyone who visits the comment section. We reserve the right to edit or remove the comments at our discretion.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Shop Purchases

Products in the Frogs and Fairies shop are (also) sold through our own shop. Your name, email address and postal address/country are required during the checkout process. You can choose to create your own Customer Account to purchase from the shop on our site.

Information about your purchase and your customer account is stored indefinitely. This way I can resend the files to your email address if you request that, and you can access your order history and other profile-related information. Your account is in compliance with the GDPR. You can choose to change or delete all your information, and your account, from the shop whenever you choose to do so, by clicking ‘Edit Profile’ or ‘Delete Profile’ in your shop profile.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

This Website uses third party services to provide to collect information about your visit through the use of cookies in order to enhance user experience and analyze site performance. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experience and tools in the future. If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Usage of Third-Party Service Providers

We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Us, and they are required to maintain the confidentiality of your information.

We use Google Analytics as an analytics provider. To learn more about the privacy policy of Google Analytics, refer to Google’s Policies. Use the Google Analytics Opt-out Browser Add-on to prevent analytics information from being sent to Google Analytics. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Read it’s privacy policy here.

The purpose of collection of personal data

We use the collected data in order to:

• Send blog newsletter, information, respond to inquiries, and/or other requests or questions.

• Carry out direct marketing of our products or

• Continue to send emails to our clients after the original transaction has occurred, subject to your explicit approval (i.e. express consent), for direct marketing of our products or services that are similar to the initially purchased products/services.

• To provide and maintain our services in the shop

• To notify you about changes to our services in the shop

• To provide customer support

• To gather analysis or valuable information so that we can improve our service

• To monitor the usage of our site and service

• To detect, prevent and address technical issues  

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without permission. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when such release is necessary to comply with the law.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

Email address: We keep your email until you revoke us your consent to do so.

Your Shop Account: Information about your purchase and your customer account is stored indefinitely. This way I can resend the files to your email address if you request that, and you can access your materials purchased in the past. The user can withdraw consent to our data processing at any time. The user has the right to request from the Website access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability. This also means: – If at any time you would like to unsubscribe from receiving future emails, you can email us or use the unsubscribe link at the bottom of each email, and we will promptly remove you from ALL correspondence, and you will stop receiving any mail from us. – If at any time you would like us to delete the information you provided to us, you can email us and we will promptly delete your information from the subscribers database. – If you sign up to receive our email newsletter or post updates via email, there is a clear ‘unsubscribe’ link at the bottom of every email so you can opt out any time.

If at any time you would like to edit or delete the information you provided to us, you can do that by selecting ‘Edit Profile’ or ‘Delete Profile’ on your shop dashboard.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Security of your Personal Information

We secure your personal information from unauthorized access, use, or disclosure. We use the following methods for this purpose: SSL Protocol. When you start making your purchase, your personal information (such as a credit card number) is transmitted through the Paypal service and is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. Also, we (our shop) never receive your credit card information, as it is processed directly by Paypal, subject to PCI DSS (Payment Card Industry Data Security Standard) that was put in place to ensure customers’ protection. Please refer to Paypal’s privacy policies for more information on Paypal security.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

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